To File a Claim:

• Login into your Arcana Insurance HUB website (example: yourcompany.arcanainsurancehub.com)
• Click on the Policy Central option on the left panel of your dashboard.
• Search for the certificate you want to issue a claim for and then click on the button “File Claim”.
• Enter the requested information and click “SUBMIT” at the bottom of the form.
• The required additional information can be attached to the online form, scanned and emailed to claimsart@msimga.com.
• If you have any questions please call our claims department at 972-855-3585.

THE INFORMATION BELOW PERTAINS TO A NON-CATASTROPHE SITUATION ONLY

The Following Will Be Done Within 24 Hours :

• Coverage will be verified in the system.
• Policy will be pulled.
• Claim will be set up in APS system and logged.
• Appraiser is assigned.
• An acknowledgment letter is sent; it will include a request for any additional documentation, if applicable.
• APS system will set a diary for the appraiser and any additional documentation that is needed.

Checks and Balances Regarding Settlement Are Staunch and Claims Are Settled Within 72 Hours Once All Information Is Received:

• A claims officer organizes and checks the paperwork.
• An adjuster reviews and arrives at the settlement option.
• A superior will examine for errors and approves all claims.
• The draft issuance department prepares the worksheet and checks.
• Checks are given to authorized personnel for signature.
• Checks are kept in a locked secure area.
• If the claim is denied, a denial letter is sent within 72 hours of receiving all information.